Refund Policy

We want you to love your PawSnuggiez™ as much as your furry friend does. We know ordering online can sometimes be tricky, especially when it comes to finding the perfect fit. If something isn't right, we're here to help make it right.

30-Day Money-Back Guarantee

If you're not completely satisfied with your PawSnuggiez™ order, you may request a return within 30 days of delivery.

Simply contact us with your order number and a short explanation of your return request. We'll provide you with the next steps.

Return Policy

PawSnuggiez™ accepts eligible returns and exchanges on items purchased through our website within 30 days of delivery, under the following conditions:

• The item shows no significant signs of wear, damage, or use
• The item is free from stains, odors, and excessive pet hair
• Original packaging and tags are included when applicable
• The item has not been altered or damaged after delivery

Items cannot be returned or exchanged more than 30 days after delivery.

To complete your return, we may require your order number or other proof of purchase.

Exchanges

If you ordered the wrong size or would like an exchange, contact us with your order number and the reason for your exchange.

Once your request is reviewed, we'll provide instructions for the next steps. Exchanges are subject to product availability.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Original shipping charges are non-refundable.

We recommend using a trackable shipping service when returning your order. PawSnuggiez™ cannot guarantee receipt of returned packages that are sent without tracking.

Refunds

Once your return is received and inspected, we'll notify you of the status of your refund.

If approved, your refund will be processed and automatically credited to your original method of payment.

Late or Missing Refunds

There is often a processing period between the time a refund is issued and when it appears in your account.

If your refund hasn't appeared after several business days, check with your bank or card provider first. Processing times can vary depending on your financial institution.

If you still haven't received your refund after checking with them, please contact us and we'll look into it.

Damaged Items

If your PawSnuggiez™ arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery and include photos of the item and its packaging.

We'll review the issue and work with you to provide an appropriate resolution.

Feedback

We'd love to hear from you. If you have questions, concerns, or feedback about your order, you can reach us anytime at support@pawsnuggiez.com