Shipping Policy

At PawSnuggiez™, we want your order to arrive safely and smoothly. Below you’ll find everything you need to know about processing, delivery, tracking, and shipping issues.

Order Processing

Orders are processed within 2–5 business days after purchase. During holidays, launches, or periods of high order volume, processing may take slightly longer.

Once your order has shipped, you'll receive a confirmation email containing your tracking information.

Orders placed on weekends or holidays will begin processing on the next business day.

Shipping Times

Once your order has shipped, estimated delivery typically takes:

United States: 6–12 business days

International delivery times may vary depending on the destination and local carrier.

Please note: Processing time and shipping time are separate. Delivery estimates are not guarantees. Carrier delays, customs processing, weather, and other circumstances outside our control may affect delivery times.

Estimated Delivery Times

ESTIMATED DELIVERY TIMES
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📦 United States         → 7–15 business days
📦 Canada                → 10–20 business days
📦 United Kingdom & Europe → 10–20 business days
📦 Australia & New Zealand → 10–20 business days
📦 Rest of World         → 15–25 business days
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Tracking Your Order

Once your order ships, you'll receive a tracking number by email. Please allow a few business days for your tracking information to begin updating.

It is normal for tracking to show little or no movement at first while your package is being transferred between shipping facilities.

If your tracking has not updated for an extended period, contact us at support@pawsnuggiez.com with your order number and we'll be happy to look into it.

Customs, Duties & Import Taxes

International orders may be subject to customs fees, duties, or taxes imposed by the destination country.

These charges are not included in your order total and, when applicable, are the responsibility of the customer.

PawSnuggiez™ does not control these charges or determine their amount.

Incorrect Addresses

Please carefully check your shipping information before completing your purchase.

If you notice an incorrect or incomplete address, contact us at support@pawsnuggiez.com as soon as possible. If your order has not yet been processed or shipped, we will do our best to update it.

Once an order has shipped, we cannot guarantee that the delivery address can be changed.

If a package is returned because an incorrect or incomplete address was provided, additional shipping charges may apply for reshipment.

Lost or Missing Packages

If your tracking shows your package as delivered but you cannot locate it, please check around your property and with household members or neighbors. Carriers may occasionally leave packages in less obvious locations.

If you still cannot locate your package after 48 hours, contact us at support@pawsnuggiez.com with your order number and tracking information so we can help investigate.

For packages that appear to be lost in transit or have not received tracking updates for an extended period, please contact us so we can review the situation with the carrier.

Damaged in Transit

If your PawSnuggiez™ order arrives damaged, please contact support@pawsnuggiez.com within 48 hours of delivery.

Include your order number and clear photos of the item and packaging so we can review the issue and help you with the next steps.

Questions

Have a question about your shipment or order?

Contact us anytime at support@pawsnuggiez.com and we'll be happy to help.